SHIPPING POLICY

AtelierNur Singapore

At AtelierNur Singapore, we offer free delivery on all orders, with no minimum order value required. Orders are generally processed within 1 to 3 business days and the estimated delivery time is 8 to 12 business days after dispatch.

Delivery Times

Once an order has been placed, our team begins processing it as soon as possible. Order processing normally takes between 1 and 3 business days. Please note that processing may take longer if an order is placed on a Friday night or during the weekend.

After processing has been completed, the order will be dispatched. The estimated delivery time is then approximately 8 to 12 business days after dispatch.

Shipping is completely free on all orders, regardless of the order value.

How to Place an Order

The ordering process at AtelierNur is designed to be as simple as possible. First, go to the product page of the item you would like to purchase and add it to your cart by clicking the “Add to cart” button. Before proceeding, please verify that you have selected the correct product variants.

Once your products have been added to the cart, click “Proceed to checkout”. On the information page, enter your address and contact details carefully and make sure that all information provided is correct. Once completed, click “Continue to shipping”.

On the shipping page, verify the address details you have entered. All shipments are completely free of charge. Once you have confirmed that the information is correct, click “Proceed to payment”.

You can then select your preferred payment method. All payments are processed via SSL encryption, allowing you to complete your purchase in a secure payment environment.

Finally, click “Complete Order”. You will then be redirected to your selected payment method. Follow the instructions provided to complete your order. If you experience any problems during this process, please contact us and our customer service team will be happy to assist you.

Payment Methods

At AtelierNur, all payment methods are protected using SSL encryption, meaning you can always rely on a secure payment environment.

We accept credit card payments including American Express, Mastercard, Maestro and Visa. Other available payment methods include PayPal, Klarna for deferred payments, EPS for electronic payments and Sofort for immediate bank transfers. The payment methods available to you may be displayed during checkout.

Shipping Costs

We cover the shipping costs on all orders. All our products are delivered door-to-door completely free of charge, and there is no minimum order value required to qualify for free shipping.

Order Dispatch

Did you find the perfect look or accessory on our website? We want you to enjoy it as soon as possible. That is why we aim to process and ship every order as quickly as possible.

In order to offer fair prices on our products, we choose to collect orders in large quantities and ship them all at once when we reach the minimum required amount. We appreciate your understanding and willingness to help us create a better and more sustainable world.

Like many other online stores, we may experience busy periods during which delays can occur. Please take this into consideration when placing your order. We will always do our best to process and ship your order as quickly as possible.

If you would like to check whether your order can be dispatched as soon as possible, please contact us by email. Our customer service team will be happy to advise you on the best available solution.